Privacy Policy

1. Who We Are

Charlotte Junk Removal Pros ("we," "us," or "our") operates https://charlottejunkremovalpros.com (the "Site").

Important: This Site is an independent lead generation service. We are not a junk removal company and do not perform junk removal services ourselves. When you call the phone number displayed on this Site, your call may be routed to a licensed, independent junk removal service provider operating in your area. We may receive compensation for calls connected through this Site.

2. Information We Collect

Information you provide directly

When you complete a contact or quote request form on this Site, we collect the information you submit, which may include your name, email address, phone number, and details about your junk removal request. You are not required to submit a form — you can call us directly without providing any written information.

Information collected automatically

When you visit this Site, we and our third-party service providers may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking technologies and is used to understand how visitors use our Site and to improve its performance.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and enquiries
• Connect you with junk removal service providers in your area
• Improve the content and performance of this Site
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling, and we do not sell your personal information to third-party marketers or advertisers.

4. How We Share Your Information

We may share your information in the following limited circumstances:

Service providers

When you call the number on this Site, your call is routed through a call tracking network to a licensed junk removal service provider in your area. That provider will receive your phone number and may record the call for quality and training purposes. Their handling of your information is subject to their own privacy policy.

Analytics providers

We use third-party analytics tools (such as Google Analytics) to understand Site traffic. These providers may collect your IP address and browsing behaviour on this Site. Google's privacy policy is available at policies.google.com/privacy.

Legal requirements

We may disclose your information if required to do so by law or in response to valid legal process, to protect the rights, property, or safety of our users or the public, or to comply with a judicial proceeding, court order, or legal process served on us.

5. Cookies

This Site uses cookies — small text files placed on your device — to track site usage and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of this Site but will not prevent you from calling us or using our services.

6. Data Retention

We retain contact form submissions for up to 12 months, after which they are deleted. Analytics data is retained per our analytics provider's standard retention periods. You may request deletion of your personal information at any time by contacting us (see Section 9 below).

7. Your Rights — California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know — You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to delete — You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to correct — You may request that we correct inaccurate personal information we hold about you.
• Right to opt out of sale — We do not sell personal information. No opt-out is required.
• Right to non-discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at info@charlottejunkremovalpros.com. We will respond within 45 days of receiving a verifiable consumer request.

8. Other US State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain uses of their personal information. To exercise any such rights, please contact us at the email address below. We will respond within the timeframe required by applicable law.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of this Site after any changes constitutes acceptance of the updated policy.